58 lines
1.8 KiB
Markdown
58 lines
1.8 KiB
Markdown
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# Troubleshooting
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This document show most common issues and possible solutions while using the device features.
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- [Troubleshooting](#troubleshooting)
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- [Cannot See the Device on the Network](#cannot-see-the-device-on-the-network)
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- [Connection Drops or Times Out](#connection-drops-or-times-out)
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- [Upload Fails](#upload-fails)
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- [Saved Password Not Working](#saved-password-not-working)
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### Cannot See the Device on the Network
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**Problem:** Browser shows "Cannot connect" or "Site can't be reached"
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**Solutions:**
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1. Verify both devices are on the **same WiFi network**
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- Check your computer/phone WiFi settings
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- Confirm the CrossPoint Reader shows "Connected" status
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2. Double-check the IP address
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- Make sure you typed it correctly
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- Include `http://` at the beginning
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3. Try disabling VPN if you're using one
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4. Some networks have "client isolation" enabled - check with your network administrator
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### Connection Drops or Times Out
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**Problem:** WiFi connection is unstable
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**Solutions:**
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1. Move closer to the WiFi router
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2. Check signal strength on the device (should be at least `||` or better)
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3. Avoid interference from other devices
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4. Try a different WiFi network if available
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### Upload Fails
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**Problem:** File upload doesn't complete or shows an error
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**Solutions:**
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1. Ensure the file is a valid `.epub` file
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2. Check that the SD card has enough free space
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3. Try uploading a smaller file first to test
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4. Refresh the browser page and try again
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### Saved Password Not Working
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**Problem:** Device fails to connect with saved credentials
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**Solutions:**
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1. When connection fails, you'll be prompted to "Forget Network"
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2. Select **Yes** to remove the saved password
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3. Reconnect and enter the password again
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4. Choose to save the new password
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